Beware the Social Media Testimonial
I don’t know if two instances signify a trend, but I’m pretty sure in this case they mark at least a fad.
Catching up on my newspaper reading over the weekend, I noticed two advertisers using social media soundbites to boast of their products. The first was Motorola, which incorporated into its ad quotes pulled from Facebook, Twitter, and a site called Phandroid.com (“The first independent website dedicated to delivering Android news”), among others. The second was for Trident’s new Layers chewing gum, sticking strictly with Twitter (headline: “The people have Tweeted”).
I don’t know whether or not these advertisers sought permission from the quoted to feature their testimonials, but imagine how excited @mattchew03 and @amybites must be to see Trident put their “names” in print. And suspicious Twitter handles (-chew? -bites?) aside, I have to believe that they are legitimate endorsements (as opposed to planted reviews, which no advertiser would be dumb enough to employ in the age of social media).
In retrospect, I’m a little surprised that advertisers haven’t tried this sooner–perhaps they have and I just missed it. What doesn’t surprise me is that they’re showcasing status updates and tweets as populist evidence that their new products are generating widespread adoption and consumer momentum. Perhaps they are, but having just completed a Twitter search for both “Motorola Cliq” and “Trident Layers” I saw a fair amount of mixed reaction about both.
Those of us who have used social media for any length of time know that you can find people who support just about anything if you look hard enough. I’m sure these advertisers thought a lot about the upside of fanning the social media flames, but it’s unclear whether they appreciate the potential downside. Let’s hope so.
It’s interesting to see new media testimonials in an old medium, but I do think this qualifies as a fad. The more advertisers who adopt it the less effective it will become; as with any fad, its flare-up leads to its flame out.
In the meantime, I’ll keep an eye on how both products develop. As readers of this blog know I’m pretty loyal to my iPhone, so Motorola will have to keep working hard to convince me. As for Trident, I may pick up a package of Layers next time I’m at the convenience store, and perhaps I’ll even tweet about it. It is, after all, a pretty low-risk proposition. For me.


